pk360 Frequently Asked Questions

pk360 requires a clear photo or scan of your National Identity Card (CNIC) — both front and back. You may also be asked for a selfie holding your CNIC for liveness verification. In some cases, a recent utility bill or bank statement matching your registered address is requested. KYC is mandatory before processing any withdrawal.

Standard KYC review at pk360 takes between 24 and 48 hours on business days. If additional documents are needed, the team will contact you via the email registered on your account. Expedited verification is sometimes possible — contact [email protected] if your withdrawal is time-sensitive.

On the pk360 Login page, click "Forgot Password" and enter your registered mobile number or email. A password reset link or OTP will be sent within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered contact details, email [email protected] for manual account recovery.

No. pk360 strictly enforces a one-account-per-person policy. Duplicate accounts — identified via CNIC, device fingerprint, or shared payment method — are suspended immediately and any balances may be forfeited. If you believe your account was created in error or you have been locked out, contact [email protected] for assistance.

To permanently close your pk360 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Ensure your account balance is zero before requesting closure — any remaining funds must be withdrawn first. Alternatively, consider using the self-exclusion tool if the reason is gambling-related.

Yes, pk360 fully supports EasyPaisa for both deposits and withdrawals. The minimum deposit via EasyPaisa is Rs 500, and withdrawals are processed to your registered EasyPaisa account number. Processing time for EasyPaisa withdrawals is typically 1 to 4 hours, though it can occasionally take up to 24 hours during peak periods.

pk360 accepts bank transfers from HBL, UBL, Allied Bank, Meezan Bank, and several other major Pakistani banks. You can also use SadaPay and USDT TRC20 for crypto deposits. Bank transfer deposits typically reflect within 1 to 3 business hours. Always use the exact reference number provided during the deposit flow to ensure your transfer is matched correctly.

Withdrawals to HBL, UBL, and other major Pakistani banks are typically processed within 2 to 6 hours after approval. Processing times may extend to 24 hours during high-volume periods or if additional verification is triggered. Completed KYC is mandatory before any withdrawal is released. JazzCash and EasyPaisa withdrawals are generally the fastest option.

The minimum withdrawal on pk360 is Rs 1,000. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional identity checks as part of standard anti-money-laundering procedures. Withdrawals can only be made to payment methods that were previously used to fund your pk360 account.

pk360 does not charge any fees on standard deposits or withdrawals. All PKR transactions via JazzCash, EasyPaisa, HBL, and UBL are fee-free from pk360's side. However, your bank or mobile wallet provider may apply their own standard network or transaction charges, which are outside pk360's control. USDT TRC20 withdrawals incur standard blockchain network fees.

Yes — cricket betting including PSL (Pakistan Super League) matches is one of pk360's most popular features. You can place pre-match bets and live in-play wagers on PSL fixtures, international T20s, ODIs, and Test matches involving Pakistan. Markets include match winner, top batsman, total runs, and dozens of other cricket-specific bet types.

pk360 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open pk360.pro in your smartphone browser for a smooth, full-featured gaming experience. The mobile site supports all game types, deposits, withdrawals, and live betting. A dedicated app may be released in future — check the site for announcements.

RTP varies by game title, but most slot games on pk360 carry an RTP between 94% and 97%. Each game's RTP is disclosed in its information panel — tap the "i" or "Info" button within the game. Higher RTP means a lower house edge over time. RTP figures are theoretical averages across millions of spins and do not guarantee individual session results.

Wagering requirements specify how many times you must bet a bonus amount before it can be withdrawn as real cash. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to wager Rs 20,000 in total eligible bets before withdrawal is unlocked. At pk360, different game types contribute different percentages toward meeting the requirement — slots typically contribute 100%, while live casino games may contribute less.

Yes — pk360 runs regular promotions for existing players including reload bonuses, free spin bundles tied to featured slot titles, and seasonal offers around major cricket events like PSL and the ICC World Cup. Log in to your pk360 account and check the Promotions section to see currently active offers. Opted-in bonuses appear in your account wallet alongside your real-money balance.

pk360 operates a tiered loyalty programme that rewards consistent play with points redeemable for bonus credits, free spins, and exclusive promotions. Higher tiers unlock faster withdrawal processing, dedicated account management, and invitations to special events. Your tier is calculated based on cumulative wagering activity. Full details are available in the Loyalty section after pk360 Login.

You must be at least 21 years of age to register and play on pk360. This is a strict, non-negotiable requirement. Age is verified during the KYC process using your CNIC. Any account found to belong to an underage player is immediately suspended, and any deposits made are returned. Winnings generated by underage accounts are forfeited in full.

Self-exclusion is available directly from your account settings under Responsible Gaming after pk360 Login. Choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Your account is locked immediately with no grace period. If you prefer not to log in, email [email protected] with the subject line "Self-Exclusion Request" — our team processes it within 1 hour, 24/7.

Yes. pk360 provides deposit limits, loss limits, and session time controls accessible from the Responsible Gaming section of your account dashboard. Limits can be set per day, per week, or per month in PKR. Reductions apply instantly; increases require a 7-day cooling-off period to take effect. These tools are free to use and strongly encouraged for all players.

pk360 customer support is available 24/7 via live chat — accessible after pk360 Login from the help icon in your account dashboard. You can also reach the support team by email at [email protected] for general queries, or [email protected] for identity verification and account matters. Response times via live chat are typically under 5 minutes around the clock.